---
title: Trouble Logging In?
description: Below are common roadblocks when attempting to Register and Log In
---

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1. [Word of Life Help Center](https://support.wordoflifeseries.org/?hsLang=en)
2. [Onboarding & Registration](https://support.wordoflifeseries.org/onboarding-registration?hsLang=en)

# Trouble Logging In?

## See below for help navigating common roadblocks with portal registration or login.

### Unable to find Word of Life Invitation Email:

 For Administrators:

- Search your email for a message from [support@wordoflifeseries.org.](mailto:support@wordoflifeseries.org) Be sure to check your spam/junk folder.
- If you do not find the message, email [support@wordoflifeseries.org](mailto:support@wordoflifeseries.org) with your email address, parish/school name, parish/school zip code and request the invitation to be resent.
- Once you have officially registered using the email invitation, reenter the Online Portal through the link in the top right of this website: [https://support.wordoflifeseries.org/.](https://support.wordoflifeseries.org/?hsLang=en)Do not reuse the email invitation.

For Teachers/Catechists:

- Search your email for a message from [support@wordoflifeseries.org.](mailto:support@wordoflifeseries.org) Be sure to check your spam/junk folder.
- If you do not find the message, please reach out to your administrator for them to resend the invitation.
- You must click the registration link to have proper access to the portal. You cannot login without having first accepted the invitation.
- Once you have officially registered using the email invitation, reenter the Online Portal through the link in the top right of this website: [https://support.wordoflifeseries.org/.](https://support.wordoflifeseries.org/?hsLang=en)Do not reuse the email invitation.

 

### Questions about the Temporary Authentication Code & Passwords:

The default sign-in method for the portal is a 6-digit code sent to your email.

- The code is unique every time you attempt to login.  
- The subject of the email is "Temporary Authentication Code" and it comes from [customer.service@augustineinstitute.org](mailto:customer.service@augustineinstitute.org)

Tips for navigating any issues you might have with the code:

- If you are receiving errors saying it is the wrong code you may be either looking at the wrong email or are entering older codes.
- If you are clicking on the "Resend Code" button, only the latest code will be accepted. 
- When attempting to enter the six-digit code, please make sure you wait up to a minute or so to receive the email.  

If you prefer to set up a password, you can do so under account settings in the portal.

- Click on your name in the upper right corner of the portal and then click **Change Password**.
- Once a password is set up, you will not receive the authentication code to login. 

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