Onboarding & Registration
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      1. Word of Life Help Center
      2. Onboarding & Registration

      Trouble Logging In?

      Below are common roadblocks when attempting to Register and Log In

      Unable to find Word of Life Invitation Email:

      For Admins:
      • First, search your email for a message from support@wordoflifeseries.org, you should also check your spam/junk folder
      • If you do not find the message, please email support@wordoflifeseries.org with your email address, parish/school name, parish/school zip code and request the invitation to be resent.
      • Once you have officially registered using the email invitation – reenter the Online Portal through the link in the top right of this website: https://support.wordoflifeseries.org/ and do not reuse the email invitation.

      For a teacher/catechist having trouble finding the WOL Invitation Email:

      • First, search your email for a message from support@wordoflifeseries.org, you should also check your spam/junk folder
      • If you do not find the message, please reach out to the administrator for them to resend the invitation.
      • You must click the registration link to have proper access to the portal, you cannot simply log in without having first accepted the invitation.
      • Once you have officially registered using the email invitation – reenter the Online Portal through the link in the top right of this website: https://support.wordoflifeseries.org/ and do not reuse the email invitation.

      TEMPORARY AUTHENTICATION CODE:

      We use a six-digit code to sign in, here are the instructions:

      • The code is unique for every time you attempt to log in.  
      • Start fresh and please close all windows with Word of Life.
      • Go to your invitation, or if logging BACK in go to Home Page (wordoflifeseries.org)

      Attempt to log in again, not from a bookmarked page.  Please WAIT for a new code to be emailed to you.  The new code should work.

      • If you are receiving errors saying it is the wrong code you may be either looking at the wrong email or are entering older codes.
      • If you are clicking on the "Resend Code" button, only the latest code will be accepted. 
      • When attempting to enter the six-digit code, please make sure you wait up to a minute or so to receive the email.  
      • The subject of the email you will receive is called "Temporary Authentication Code" coming from customer.service@augustineinstitute.org